Returns & Refunds
If you wish to cancel your order please notify smileofstar by email at contact email@example.com within 1 hour of making your order.
Please include the following details:
Your Order Number
Reason for cancellation
Please contact firstname.lastname@example.org to receive your Returns Order Number.
Item(s) can only be returned if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and unopened.
Item(s) must be returned within 30 days, starting from the day your item was dispatched. Please include a note stating your order number and reason for your return.
The item(s) are returned at the buyers cost.
Upon receipt of your return, smileofstar will issue a refund within 15 working days starting from the date your return is received.
Please note delivery charges are non refundable, you will be refunded the cost of the product only.
However delivery charges will be refunded in the following cases:
- non-delivered item(s)
- damaged/defective item(s)
- incorrect item(s)
You can return the item and we will issue a refund as per our policy. You can then reorder the correct item.
*working days for the purpose of our Returns & Refunds policy, do not include Saturday, Sunday or Bank Holidays.
*At the discretion of our management, we may require photographic evidence to support claims for damages.